1. Community Knowledge Coordination

• Operating the Community of Practices / Communities of Interests coordination
• Accelerate the KM strategic mindset adoption, especially in sharing and collaboration
• Cost containment in operating new business supporting unit.

• Operate as an internal unit with Service Level Agreement (SLA)
• Knowledge Relationship Mapping
• Deploy a small KM team in each community within the Company
• Working together with the assigned Subject Matter Experts (SME) in validating the K-objects

• Communities’ Activity Reports
• SLA-based services on:

1. Knowledge acquisition, submission and utilization within the communities
2. K-Navigation tools for each community member
3. Communication & coordination between the communities

Duration: may vary depends on the complexity

Cost: may vary depends on the complexity

Pre-requisite / Requirements:

• KM Implementation Roadmap
• Knowledge Taxonomy
• KM ICT Infrastructure
• Knowledge Management Policy & SOPs
• Assigned SMEs

2. Business Research & Analysis

Goals:
Assisting clients in setting up Business Research & Analysis (BR&A) unit
Accelerate KM strategic mindset adoption, especially in delivering BR&A
Cost containment in operating new business supporting unit

Methods & Tools:

• Operate as an internal unit based on the SLA
• Desk study
• Selection & subscription to various external knowledge sources
• Building relationship with local / overseas strategic external knowledge sources

• Various knowledge ‘products’ based on agreed Service Level Agreement (SLA); i.e.: daily newsletter, periodically markets / industry analysis, etc.
• BR&A Utilization Reports

Duration: may vary depends on the complexity

Cost: may vary depends on the complexity

Pre-requisite / Requirements:

• Knowledge Taxonomy
• Adequate document capturing technology & KM ICT infrastructure
• Knowledge Management Policy & SOPs

3.Knowledge Deployment

Goals:

• Accelerate KM strategic mindset adoption, especially in deploying the function specific & standardized knowledgebases, community portals & submission automation
• Assisting clients in optimizing the KM ICT Tools, especially in socializing the self-service culture & reusing the shared objects
• Cost containment in operating new business supporting unit

Methods & Tools:

• Interviews / survey
• Classroom training / workshop

KM ICT Tools:

• Records Management Tools (Intranet, Databases, Portal, Data Warehouse, Search Engine, etc.)
• Workflow Management Tools (Alerts, Notifications, etc.)
• Collaboration Management Tools (Workspaces, e-Learning, etc.)
• Typical Deliverables:
• Function specific knowledgebases, community portals
• Training / workshop
• Activity reports (numbers of knowledgebases deployed, trainings & attendants

Duration: may vary depends on the complexity

Cost: may vary depends on the complexity

Pre-requisite / Requirements:

• Knowledge Taxonomy
• Knowledge Management Policy & SOPs