The Greatest Challenge
The greatest challenge for telecom operator today is assuring network availability and maintaining service performance above KPI level that assures continuous network monitoring and integrated performance reporting among different machine vendors. So many marketing campaign require rapid change in network configuration, thus requires near real-time performance report for the newly configured network.
Telecommunication network consists of many network infrastructures. Each infrastructure may have one or many vendors, and each vendor has their own format of log files. Network managers may have difficulties getting service-level performance report on heterogeneous machine vendors.
An integrated performance management is a key point for telecom company to ensure customer satisfaction. By having both global service-level performance report and detailed network-level report, telecom operator will be able to continuously optimize network chain in order to utilize optimum network capacity without reducing service performance.
Totalindo provides the concept of Optimization for Telecommunication Integrated System and Traffic Analysis (OTISTA) to help operator asseses, addresses, and maintains network and service performance. OTISTA enables near real-time performance monitoring of telecommunication services and provides tools for fast response in changing operational environments.
Empowering Network Team
Obviously, by using OTISTA, network team, from staff level to managerial level, have the ability to access centralized network performance log in convenient way. All team will have performance alert that is sent directly via SMS/email for each team based on their responsibilities, thus allowing them to act fast in anytime. Managers can have actionable summarized report, which can be detailed using any Business Intelligent Tools. OTISTA will play a vital role in collecting and translating operational data into actionable information.
OTISTA focuses on gathering data from CDR (Call Detail Record). This will enable users to get very detailed information for each data transmitted. By combining and translating data, OTISTA will have statistical data for global-level performance monitoring.
Business Intelligence
At front end, network team needs up-to-date graphical performance report and network monitoring in real-time manner. Despite having web service interface to connecting to any Business Intelligence and Reporting application, OTISTA have its own interative dashboard reporting and management. By implementing OTISTA dashboard management, each user's role have their own personalized dashboard page.
The Strong Foundation Of OTISTA
The building of a successful OTISTA must bring together the technical skill of Telecommunication Consultant, a Software solution provider, and system integrator.
Telecommunication consultant understands the telecom operator's strategic and operational objectives, has deep technical knowledge of telecommunication flows, and data exceptions.
Software solution provider plays the most important part of OTISTA. The software supplies the necessary tools to translate data into actionable information, monitor network performance, detect various common problems, send performance alert, and deliver reports to multiple users. A system integrator provides support to derived required data from multiple subsystems.
As figured above, data is integrated into modular system and easily accessed through common web service interface. This will allow other system to communicate directly to OTISTA to gather information based on their security level. The Integrated data collection is normalized and correlated to be used in broad data analysis from service level to network level. Individual solutions that are parts of the OTISTA Suite provides deep technical analysis to help identify, investigate, and troubleshoot one part of telecom service. Last, integrated monitoring system allows users across multiple functions to work together as a team and solve problems effectively.
Powering OTISTA
OTISTA is an integrated suite of network quality and performance monitoring tools that includes :
- CADARVIS (Call Detail Record Vision)
- PAMSyS(Performance Analytical and Monitoring System for SMS)
- PAMSyM(Performance Analytical and Monitoring System for MMS)
- PAMSyG(Performance Analytical and Monitoring System for GPRS)
- PAMSyV(Performance Analytical and Monitoring System for Voice)
- RENEVIS (Real Network System)
OTISTA aids collection of real-time network traffic data by collecting Call Detail Record (CDR) files from each node, correlating these data, and providing interactive visibility through dashboard. The dashboard can be personalized to different type of users, ranging from executive management to analyst. Users may have historical analysis to review network performance trends, and costumer behavior. More information like marketing campaign effect, performance degradation of machine, fraud, viruses, congestion are accessible through interactive dashboard and drill-down reports.
OTISTA provides web-service connection to enable connection to third party application. Users are able to use any third party Business Intelligent Tools to connect directly to the system in order to gather data. OTISTA will act as mediation device that collecting all data from network resources, so other application does not have to directly be connected to machine in collecting data.
OTISTA enables an integrated and comprehensive problem solving features that allows a small at-a-glance problem tracked down into detailed single data record in multi vendor environment. This allowing company to localize the problem and creating fast problem-solving solution to concerned users.
